Markety AI

Privacy Policy for Digitals AI

For Markety AI and Other Apps

Last Updated: April 25, 2025

1. Introduction

Markety AI is a product owned and operated by Digitals AI Inc. (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and connect your social media accounts, in accordance with applicable privacy regulations including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and the requirements of third-party social media APIs.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you:

2.1 Personal Identifiable Information (PII):

  • Full name, email address, phone number, mailing address
  • Business name, website, and business contact details
  • Billing information (if applicable), including credit card or payment details processed via secure third-party gateways (e.g., Stripe, PayPal)

2.2 Social Media Account Data:

  • OAuth access tokens (encrypted), refresh tokens
  • Public and permitted private data including page/channel IDs, post content, analytics, and audience metrics
  • Scheduling preferences, connected account metadata, and posting history

2.3 Technical Data:

  • IP address, browser type, device ID, operating system, and access times
  • Logs of user activity, automation triggers, error events, and system interactions

2.4 Behavioral & Marketing Data:

  • Usage patterns, content interactions, clickstream data
  • A/B test results, user engagement scores
  • Communication preferences, surveys, and customer feedback

3. Legal Basis for Processing (GDPR)

We rely on the following legal grounds to collect and process your data:

  • Consent: You have given us explicit permission to access and process your data.
  • Contract: Processing is necessary for the performance of a contract with you.
  • Legal Obligation: We may process data to comply with legal requirements.
  • Legitimate Interest: We may process data to improve our service while respecting user rights.

4. How We Use Your Information

  • Authenticate and connect social media accounts
  • Schedule, publish, and manage posts on your behalf
  • Run and optimize advertising campaigns
  • Provide AI-based analytics and content recommendations
  • Respond to support inquiries and enforce terms of service
  • Perform internal audits, compliance checks, and fraud detection
  • Improve features, algorithms, and user experience

5. Sharing and Disclosure of Data

We do not sell your data. We may share data with:

  • Authorized third-party service providers (hosting, analytics, payment gateways)
  • API providers (Facebook, Instagram, YouTube, LinkedIn, Google) with proper OAuth scopes
  • Legal or regulatory authorities if required by law or to protect rights and safety
  • Internal staff and contractors under strict NDA agreements

6. International Data Transfers

Data may be stored and processed in the United States or other countries with appropriate safeguards in place. We use:

  • Standard Contractual Clauses (SCCs) where required
  • Data Processing Agreements (DPAs) with vendors
  • Encryption and access controls

7. Data Retention and Deletion

  • We retain your data only as long as necessary for the purposes stated
  • OAuth tokens are stored securely and invalidated upon disconnection
  • You may request deletion of your data at any time via info@digitals.ai

8. User Rights

Under GDPR (for EU/EEA Residents):

  • Right to access, rectify, erase, restrict, or object to processing
  • Right to data portability
  • Right to lodge a complaint with a supervisory authority

Under CCPA (for California Residents):

  • Right to know what personal data is collected, used, or shared
  • Right to delete personal data (with exceptions)
  • Right to opt-out of the sale of personal data (we do not sell data)
  • Right to non-discrimination for exercising your privacy rights

9. Security Practices

  • TLS/SSL for data in transit
  • AES-256 encryption for tokens and sensitive data at rest
  • Role-based access control, MFA, and audit logging
  • Regular security reviews and vulnerability assessments

10. Children's Privacy

Our services are not intended for individuals under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect data from minors.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session states and user authentication
  • Track usage patterns and personalize experience
  • Conduct remarketing and advertising via third-party networks (e.g., Google Ads)

Users can manage cookie preferences through browser settings or our cookie banner.

12. API Platform-Specific Requirements

We comply with all applicable data use and protection policies for each platform:

  • Meta (Facebook, Instagram): Data is accessed via Graph API with minimal required scopes. No long-term storage of personally identifiable content without user consent.
  • YouTube: Follows YouTube API Services terms and Google Privacy Policy.
  • LinkedIn and Google My Business: User data is used only to execute requested actions (e.g., post, analytics) and not repurposed for unrelated services.

13. Data Breach Notification

In the event of a data breach, we will notify affected users and authorities (where required) within 72 hours, along with impact assessment and remediation steps.

14. Policy Updates

We reserve the right to update this policy at any time. Users will be notified via email or dashboard notifications when material changes are made.

Contact

For questions, complaints, or requests:

Email: info@digitals.ai

Address: Digitals AI Inc., 1879 Lundy Ave, Suite 268, San Jose, CA, USA